ReSource Pro, a trusted strategic operations and technology services partner to the insurance industry, today announced the launch of WC Complete, a single-partner, end-to-end workers’ compensation (WC) policy lifecycle solution for managing general agents (MGAs), carriers, program administrators, third party administrators (TPAs), and professional employer organizations (PEOs) at any stage of growth.
WC Complete brings ReSource Pro’s proprietary MIS platform, managed services, technology implementation and data migration practice, and a nationwide premium audit and loss control network together under one solution. This offering replaces the patchwork of vendors and systems that most workers’ compensation writers assemble to run a book of business, and it gives clients one accountable relationship across the entire policy lifecycle instead of several they must simultaneously manage.
The problem: every handoff is a risk
For those writing workers’ compensation programs, each handoff between vendors and systems introduces risk: data-integrity gaps, timeline delays, compliance exposure, reporting penalties, and confusion about where a breakdown occurred when something goes wrong. WC Complete is built to close those gaps by keeping every stage of the policy lifecycle under one roof, and as a result, increase our client’s speed to market.
Eight stages, one partner
WC Complete covers every stage of the workers’ compensation policy lifecycle:
- System implementation: Managing platform implementation projects on a user’s system of choice, or on ReSource Pro’s MIS platform with trusted and experienced managed services.
- Product set-up and filings: Rate, rule, and form filings, plus configuration, testing and maintenance.
- Underwriting and rating: Risk assessment, classification verification, and premium calculation through an underwriter workbench with automated approval workflows.
- Data management, migration, and integration: Management of full lifecycle data migration initiatives, migration of data from legacy platforms, and integration of critical systems.
- Policy servicing: Includes quote, bind, policy issuance, endorsement, certificates of insurance, cancellation, reinstatement and renewal.
- Billing and accounting: Includes premium billing, payment processing, reconciliation, commission management, and financial reporting.
- Premium audit and loss control: Payroll and class-code verification through in-person, virtual, and phone audits, plus loss control inspections when required.
- Regulatory policy operations: The handling of multi-state filings, automated statistical and policy reporting to the National Council on Compensation Insurance (NCCI) and independent state bureaus, with a full audit trail of documentation.
Built on ReSource Pro’s long-standing insurance expertise
ReSource Pro’s MIS Platform provides policy administration and managed services, from quote through renewal, backed by 20+ years in software engineering and 16+ years in workers’ compensation operations. In addition, ReSource Pro’s data services experts understand the complexity of critical insurance data and have experience migrating 1B+ records across 60+ platforms and 500+ projects, building a single source of truth from even the most complex legacy transitions.
Leveraging an expert staff of premium auditors, the team delivers nationwide audit and loss control services, trusted by 21 of the top 25 U.S. P&C carriers across 2,600+ insurance codes, verifying exposure-based pricing and feeding clean data into renewal and experience-mod calculations.
“Workers’ compensation has always meant juggling partners and systems: one for the platform, another for implementation, a third for premium audit,” said Michael Costonis, President, Insurance Solutions, ReSource Pro. “WC Complete puts all of that under one roof, so MGAs and carriers get a single partner accountable for the entire policy lifecycle and can bring a new line to market in weeks instead of months.”
For more information about WC Complete, visit our website.
About ReSource Pro
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 3,500+ carriers, brokers, wholesalers, and MGAs across the retail, wholesale, and carrier markets, ReSource Pro combines deep insurance expertise with operational excellence and technology services to help clients improve efficiency, profitability, and insurance outcomes. ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 17 times — placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260929851849/en/
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